Returns & Refunds

Thanks for shopping at Forget Me Not 247.

If you are not entirely satisfied with your purchase, we're here to help.

Returns & Damages

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

 

If an item is delivered damaged then photographic evidence needs to be provided.

Sale items

Sale items cannot be refunded unless faulty or damaged a credit note will be issued instead.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How To Return Your Item

To return an item to us, please mail it to the following address:

Forget Me Not, 6 The Green, Stubbington, Fareham, Hampshire, PO14 2JQ

Contact Us

You can also contact a member of the team on 01329 668915 if you have any questions about how to return items.

Customer Testimonials

Just a beautiful shop when I retire from school I want a wee job in here I'd even consider doing it on a voluntary basis just so I could look at all the lovely things. It would take you a whole month to see everything properly and of course there's that heavenly aroma to go with it just love it xx

Happy Customer

Dear Sir/Madam Just wanted to say what fantastic service from yourselves, we placed an order at 1 o clock Friday morning, in a mad panic because we'd forgot to get our daughter a present to give to grandad on Sunday, whilst also being too cheap for next day delivery, was blown away when our man tin arrived today, greatly packaged and in fantastic condition with a hand written note thanking us for our order signed by Debbie, what a fantastic way to treat customers, I will definitely be recommending you to everyone that will listen, Thank you so much.

Allison Smith